OUR TEAM – POSITRON HAS ONLY SENIOR MANAGEMENT PERSONNEL AND OPERATES WITH A “PARTNER ONLY” STRUCTURE.

MANJULA DIKSHIT

PARTNER

Learning & Development, Coaching and Customer Experience

22 years of work experience

MMS, Somaiya Institute of Management

Currently a Partner at Positron, Manjula started her career with Citibank N.A, Mumbai in Consumer Banking and has handled service, quality, operations and sales in Credit cards and Branch banking.

As a consultant, Manjula has worked as a facilitator and coach in the area of Service, Consultative Selling, Emotional Intelligence and Human Capital Management across various industries, verticals and levels. Her corporate experience and business perspective further enable her to understand different nuances of requirements thereby making application of learning effective and measurable.

Manjula is a certified practioner in DiSC, Genos- Emotional Intelligence, Consultative Selling Skills and Instructional Design. She is also an ICF credentialed Business and Life Coach having completed the requirements from ISCP, Singapore.

She has done extensive work in Customer Experience which includes Service and Process Audits, Building Customer Communication across Customer Journeys, Customer Insights and building Customer Experience platforms for Start-ups including capability development.

Flexing behavior to ensure greater buy in and eectiveness in interactions is her forte!

SUPER POWER: HIGH CONNECT!

Manjula is extremely passionate about seeing a change in the people she works with and unleashing their full potential for the benefit to the organization and development of themselves through powerful interventions done.